Last updated: May 2026

1. Introduction

tricargo respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how tricargo collects, uses, stores, and protects information when you use tricargo.aero and related services.

tricargo is a neutral air cargo window connecting freight forwarders and GSSAs.

By using tricargo, you agree to the practices described in this Privacy Policy.

2. Who We Are

tricargo is operated by The Third Foundry.

The Third Foundry is a technology business with no operational stake in air cargo.

For the purposes of applicable data protection law, The Third Foundry is the data controller responsible for your personal data.

Contact:

claire@tricargo.aero

3. Information We Collect

tricargo may collect the following categories of information.

Account Information

• Name

• Company name

• Job title

• Business email address

• Telephone number

• Company address

• IATA number where applicable

Operational Information

For GSSAs:

• Airline representations

• Route coverage

• Cargo capabilities

• Operational and contact information

For freight forwarders:

• Search activity

• Quote requests

• Shipment requirement information

• Communication preferences

Technical Information

• IP address

• Browser type

• Device information

• Log data

• Cookies and usage analytics

Communications

Emails sent to tricargo

• Customer support enquiries

• Onboarding and verification communications

4. How We Use Information

tricargo uses information to:

• Operate and maintain the service

• Verify business users

• Display eligible GSSA results

• Deliver quote requests

• Improve search relevance based on operational coverage

• Provide customer support

• Generate aggregate market intelligence

• Prevent fraud and misuse

• Comply with legal obligations

tricargo does not sell user data to airlines, freight platforms, advertisers, or third parties.

Search activity and operational behaviour are not sold to competitors or market participants.

5. Neutrality and Search Results

tricargo is designed as a neutral window.

Search visibility is based on operational coverage and match quality.

tricargo does not:

• Sell sponsored placement

• Allow paid ranking advantages

• Prioritise users based on commercial agreements

• Manipulate visibility for airline, GSSA, or forwarder interests

The purpose of data processing inside tricargo is operational matching, not commercial favouritism.

6. Dobby AI Assistant

tricargo may provide AI-assisted workflow tools, including Dobby.

Where Dobby processes shipment enquiries or email content, the information is used solely to:

• Extract shipment details

• Identify eligible GSSAs

• Prepare structured quote requests

• Improve workflow efficiency

tricargo does not use customer shipment information to train public AI models.

Users remain responsible for reviewing quote requests before submission.

7. Legal Basis for Processing

tricargo processes personal data under one or more of the following legal bases:

• Performance of a contract

• Legitimate business interests

• Compliance with legal obligations

• User consent where required

Legitimate interests include maintaining a neutral air cargo discovery and communication service.

8. Sharing Information

tricargo may share information:

• Between freight forwarders and GSSAs where operationally necessary

• With service providers supporting infrastructure, security, analytics, or payment processing

• With legal authorities where required by law

• During business restructuring or acquisition processes where legally permitted

tricargo does not sell personal data.

tricargo does not share search behaviour with airlines, competitors, or external advertising networks.

9. International Data Transfers

tricargo may process data internationally.

Where personal data is transferred outside relevant jurisdictions, tricargo will use appropriate safeguards consistent with applicable data protection laws.

10. Data Retention

tricargo retains information only for as long as necessary to:

• Operate the service

• Maintain business records

• Meet contractual obligations

• Resolve disputes

• Comply with legal requirements

Retention periods may vary depending on the nature of the data and regulatory requirements.

11. Security

tricargo uses reasonable technical and organisational measures to protect information.

These measures may include:

• Access controls

• Encryption

• Secure hosting environments

• Authentication procedures

• Monitoring and security logging

No online system can guarantee absolute security.

Users remain responsible for maintaining the confidentiality of their account credentials.

12. Cookies and Analytics

tricargo may use cookies and similar technologies to:

• Maintain sessions

• Improve performance

• Understand usage patterns

• Support analytics and diagnostics

Users may manage cookie preferences through browser settings where applicable.

13. Your Rights

Depending on your jurisdiction, you may have rights including:

• Access to personal data

• Correction of inaccurate data

• Deletion of personal data

• Restriction of processing

• Objection to processing

• Data portability

• Withdrawal of consent where applicable

Requests may be submitted to:

claire@tricargo.aero

tricargo may request verification before processing requests.

14. Third-Party Services

tricargo may contain links or integrations with third-party services.

tricargo is not responsible for the privacy practices of third-party websites, platforms, or external services.

Users should review the privacy policies of those providers separately.

15. Children's Privacy

tricargo is a business-to-business service and is not intended for individuals under the age of 18.

tricargo does not knowingly collect personal data from children.

16. Changes to This Privacy Policy

tricargo may update this Privacy Policy periodically.

Updated versions will be published on tricargo.aero with a revised effective date.

Continued use of the service after updates constitutes acceptance of the revised policy.

17. Contact

Questions regarding this Privacy Policy may be directed to:

claire@tricargo.aero

tricargo.aero

neutral by design